Integration Case: 

Develop an integration, automated workflow and reporting to distribute and synchronize employee credentials between Workday and ServiceNow.

Client: 

A national multi-brand retailer with one of the world’s largest implementations of Workday

Challenge: 

We were tasked by our client to establish an automated and integrated process via to send employee information from Workday to ServiceNow after an employee is on-boarded, or subsequent to any update of an employee’s information in Workday.

Solution:  

Dispatch worked with multiple groups to design and develop a new integration that automates employee credential sharing between Workday and ServiceNow.  This was a complex task due to the orchestration of upstream processes that generated this data as well as constraints imposed by downstream systems that consumed this data. To assist in the overall management of automated credential distribution, Dispatch created data reconciliation reporting for end-to-end verification of the processes and data integrity. The end result is a streamlined workflow as employees are onboarded, and a simple integration between ServiceNow and Workday to ensure accurate records are maintained in both systems without manual data entry.