Our Approach
At Dispatch we believe transformational change is achieved through creativity, collaboration, and a disciplined focus on execution.
At Dispatch, We Dig DEEP Before We DIVE Into Digital Transformation
At Dispatch, we deliver transformational value every day. We’ve learned the best way achieve exceptional results is to tightly align strategy with execution. Our DEEP and DIVE methodologies de-risk and accelerate projects, and ensure you get the value you expect.
The best way to build your transformational strategy
The DEEP Methodology
Our strategy roadmap methodology, called DEEP, helps you build digital transformation strategies that are firmly anchored to your overall business objectives. The DEEP approach is results-driven and considers all dimensions of change – people, processes, data, and technology.
DEEP is an acronym that stands for Define, Evaluate, Engage, and Plan. DEEP helps you define overall objectives, fully understand your current state, engage the right people in your organization who will be essential to deliver change, and create a comprehensive execution plan.
The best way to execute your transformational journey
The DIVE™ Methodology
The “DIVE™ Methodology” is Dispatch’s project management approach based on our experience implementing thousands of successful digital transformation projects. These projects can be very complex, and the DIVE methodology helps de-risk these projects and accelerates time to value. DIVE stands for Discovery and Design, Innovate, Validate, and Empower. DIVE is an agile project management approach that is unique in its approach to learning and empowering your organization for accelerating change
Let Our Clients Speak For Us
As an HR team, we had very little experience with integration architecture and the Dispatch team was extremely patient with us, understanding, and thoughtfully guided us in our decision-making process. They were an invaluable partner in our project's success and continue to be a trusted resource as we are adjusting to our new workflows. Throughout the project they have been wonderful to work with - always responsive and helpful.
Working with Dispatch has been an incredibly positive experience. The team exceeded expectations at every juncture, from their overall diligence and process rigor to the high quality of their work product and ability to deliver on time and within budget. Our partners were responsive and transparent, took challenges in their stride, and made the integration project a seamless and straightforward experience.
Dispatch is a great partner. They have helped us build and maintain our growing catalog of integrations, and take the time to understand our organization to support and stabilize our global business operations. We can call on them when critical issues arise, knowing that they are very responsive and take every measure to resolve the issue. We enjoy working with the Dispatch team.
Dispatch has been an invaluable partner. They truly feel like part of our team, stepping up when needed in a way that feels like we are really in this together. I couldn’t be happier with the relationship and results.
Compare has greatly reduced the amount of time I need to analyse “before” and “after” files for our semi-annual upgrade testing. It allows me to quickly focus on where the differences in data are and easily code them as “explainable” or “unexplainable”.
Dispatch helped us through a massive multi-year IT transformation project that involved replacing a large number of our systems, including our ERP, eCommerce, Customer Loyalty Program Management system and many others. They didn’t just build integrations, they acted as a bridge between the business and IT organizations. Dispatch provided project leadership that our executive team counted on.