Dispatch Integration’s “DIVE™ Protocol” is proprietary, agile project management methodology for data integration and mission-critical applications.
Great Things Happen in the Journey through Discovery & Design, Innovation, Validation, and Empowerment
Discover & Design
The Discover & Design phases of DIVE are the foundation of our integration and workflow automation projects. During these phases we collaboratively define what success looks like and refine business requirements for each stakeholder group. We explore and define the right technological approach, plan the details of the project, coordinate resources, and establish quality assurance criteria.
The objectives of Discover & Design are to ensure all stakeholders are aligned with business goals, and that the data integration problem is defined and solved in the right way. It’s crucial to validate assumptions, explore design options and tradeoffs, define the solution architecture, establish what success looks like, and set expectations for the project approach and timeline.
Data integration projects can become surprisingly complex, impacting several stakeholders across business functions, as well as requiring cooperation from software vendors, and external service providers. To manage this complexity, and maximize project momentum, Dispatch follows an agile development approach, with rapid sprints, and constant feedback from all stakeholders.
Dispatch’s agile based development approach includes continuous testing as solutions are being built. Because the integrations we build are mission critical for our clients, we run a formal validation phase that includes a full suite of integration, system, smoke, regression, and user acceptance tests.
We create detailed “Failure Modes and Effects Analyses” (FMEA’s) to ensure test protocols incorporate a wide variety of use-cases, and purposely generate failures to ensure error handling is comprehensive and elegant. We know UAT testing is often challenging for our client teams who have to test in addition to their normal role, so we provide a “Test Sherpa” UAT approach that ensures testing is comprehensive and efficient.
Our ultimate goal is to empower our clients. Client team members are engaged throughout every project, to guide solution design, ensure build quality is high, and prepare the organization for changes that automation can bring. Workflow automation projects require change management, training and knowledge transfer to ensure data integration solutions are embraced by users and can be fully managed by the client organization. We help our client teams feel full ownership and empowerment with every solution.
Data Integration & Workflow Automation Solutions
We develop high impact integration and workflow automation solutions for our clients that deliver exceptional customer and employee experiences while improving scalability and reducing costs.
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Dispatch Integration has built HR data integrations and workflow automations for companies worldwide. Learn how we can help unlock the full potential of your HR app ecosystem.