Our Approach

Dispatch Integration’s “DIVE™ Methodology” is a Proprietary, Agile Project Management Methodology For Delivering Digital Transformation.

Great Things Happen in the Journey through Discovery & Design, Innovation, Validation, and Empowerment

The “DIVE™ Methodology” is Dispatch’s project management approach based on our experience implementing digital transformation management services in hundreds of successful projects. Digital transformations can be very complex, and DIVE helps de-risk these projects and accelerate time to value.

Discover & Design

The Discover and Design phases of DIVE are the foundation of our digital transformation and workflow automation projects. During these phases, we collaboratively define what success looks like and refine the business requirements for each stakeholder group. We explore and define the right technological approach, plan the project details, coordinate resources, and establish quality assurance criteria.

The objectives of the Discover and Design phase are to ensure that all stakeholders are aligned with business goals and that the solution is defined and architected in the right way. It’s crucial to validate assumptions, explore design options and tradeoffs, define the solution architecture, establish what success looks like, and set expectations for the project approach and timeline.

Innovate

Digital transformation projects can become surprisingly complex, impacting several stakeholders across business functions and requiring cooperation from software vendors and external service providers. Dispatch follows an agile development approach with rapid sprints and constant feedback from all stakeholders to manage this complexity and maximize project momentum.

Validate

Dispatch’s agile based development approach includes continuous testing as solutions are being built. Because the solutions we build are mission critical for our clients, we run a formal validation phase that includes a full suite of integration, system, smoke, regression, and user acceptance tests.

We create detailed “Failure Modes and Effects Analyses” (FMEA’s) to ensure test protocols incorporate a wide variety of use-cases, and purposely generate failures to ensure error handling is comprehensive and elegant. We know acceptance testing is often challenging for our client teams who have to test in addition to their normal role, so we provide a “Test Sherpa” approach that ensures testing is comprehensive, efficient, and minimally disruptive.

Empower

Our ultimate goal is to empower our clients. Client team members are engaged throughout every project to guide solution design, ensure build quality is high, and prepare the organization for the day-to-day changes that automation can bring. Workflow automation projects require change management, training, and knowledge transfer to ensure our solutions are embraced by users and can be fully managed by the client organization. We help our client teams feel full ownership and empowerment with every solution.

Data Integration & Workflow Automation Solutions

We develop high impact integration and workflow automation solutions for our clients that deliver exceptional customer and employee experiences while improving scalability and reducing costs.

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Dispatch Integration has built HR data integrations and workflow automations for companies worldwide. Learn how we can help unlock the full potential of your HR app ecosystem.