Enabling Customer Intimate E-commerce Experiences using Workato
A customer intimate shopping experience is paramount as a luxury retailer, and sales associates establish strong relationships with their clients. To ensure these relationships are maintained in an online world, our client invested in Salesfloor to provide a rich experience across multiple channels.
Because the relationship between sales associate and client is critical, the client asked us to build an integration between Workday (which contains the sales associate employee record) and Salesfloor to ensure the appropriate tracking of sales performance and commission calculations.
This was a straightforward project that we built using Workato in just a few weeks. There were eligibility rules that needed to be implemented within the integration, as some sales associates did not use the platform, and other personnel required administrator or manager access but didn’t conduct any sales on the platform.
In addition, this integration enabled a single sign-on solution to be enabled with Salesfloor using Workday credentials.
Workato was an ideal choice to build the integration. Our client had built several other integrations between Workday and other platforms using Workato, and preferred this platform for both the speed of implementation and ease of support.
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